FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
1. How do I get a quote for a logo or packaging project?
Please provide as much detail as possible—what the project is, your vision or style preferences, and any reference images if available. The more clear you are, the more accurate and helpful our quote will be.
Please provide as much detail as possible—what the project is, your vision or style preferences, and any reference images if available. The more clear you are, the more accurate and helpful our quote will be.
2. Can you “just make something cool” for my brand?
We love creative freedom, but we still need direction. Tell us what kind of vibe, style, or audience you're targeting. Specifics help us design something that actually aligns with your goals.
We love creative freedom, but we still need direction. Tell us what kind of vibe, style, or audience you're targeting. Specifics help us design something that actually aligns with your goals.
3. What if I don’t have a vector file of my logo?
Vector files are essential for high-quality printing. If you don’t have one, we can recreate or refine your logo for an additional fee. Just send us what you’ve got, and we’ll let you know the next steps.
Vector files are essential for high-quality printing. If you don’t have one, we can recreate or refine your logo for an additional fee. Just send us what you’ve got, and we’ll let you know the next steps.
4. Can you print packaging for small runs?
Yes and no. For custom Mylar bags, the minimum is typically 1,000 pieces due to production minimums. If you need a smaller quantity (e.g., 50–100), we recommend using plain bags with custom labels instead.
Yes and no. For custom Mylar bags, the minimum is typically 1,000 pieces due to production minimums. If you need a smaller quantity (e.g., 50–100), we recommend using plain bags with custom labels instead.
5. Do I get to see revisions?
Yes—each project includes up to three (3) rounds of revisions. We ask that you summarize your feedback clearly and get team alignment before submitting to keep things efficient and avoid extra fees.
Yes—each project includes up to three (3) rounds of revisions. We ask that you summarize your feedback clearly and get team alignment before submitting to keep things efficient and avoid extra fees.
6. Can multiple people on my team give feedback?
We work with one designated point of contact per project. That person is responsible for gathering input and giving us clear direction. This helps avoid confusion and conflicting revisions.
We work with one designated point of contact per project. That person is responsible for gathering input and giving us clear direction. This helps avoid confusion and conflicting revisions.
7. Will you post my design on social media?
Yes, unless we’ve agreed otherwise. We showcase our work online and in our portfolio. If you need us to delay or withhold posting for any reason, let us know—fees may apply.
Yes, unless we’ve agreed otherwise. We showcase our work online and in our portfolio. If you need us to delay or withhold posting for any reason, let us know—fees may apply.
8. Can I buy another client’s design?
No. All designs are custom-made and exclusive to the original client. We do not resell or share designs between brands.
No. All designs are custom-made and exclusive to the original client. We do not resell or share designs between brands.
9. Can I get in touch with one of your past clients?
No, we do not share client contact info or facilitate direct communication.
No, we do not share client contact info or facilitate direct communication.
10. Will I receive the native working files for my project?
Not by default. If you need editable source files for production with another provider, we offer them for an additional release fee (typically 50–300% of the project cost). Trade show items are excluded from release to 3rd parties.
Not by default. If you need editable source files for production with another provider, we offer them for an additional release fee (typically 50–300% of the project cost). Trade show items are excluded from release to 3rd parties.
11. Are your products made in the U.S.?
Many of our items—especially trade show goods, labels, and select packaging—are produced locally. However, we also work with trusted overseas vendors to balance quality and cost. This helps keep our pricing competitive without compromising design.
Many of our items—especially trade show goods, labels, and select packaging—are produced locally. However, we also work with trusted overseas vendors to balance quality and cost. This helps keep our pricing competitive without compromising design.
12. What’s the deal with tariffs?
Due to recent trade changes, imports from countries like China and parts of Europe may incur additional tariffs. These fees are assessed by U.S. Customs and may vary. If any unexpected duty charges come up post-import, we’ll communicate and invoice transparently.
Due to recent trade changes, imports from countries like China and parts of Europe may incur additional tariffs. These fees are assessed by U.S. Customs and may vary. If any unexpected duty charges come up post-import, we’ll communicate and invoice transparently.
13. Can I cancel my order?
If no files or direction are provided within 30 days, we’ll cancel the project. If work has already started and you cancel, a partial refund may apply. See our full refund policy for details (Terms & Conditions)
If no files or direction are provided within 30 days, we’ll cancel the project. If work has already started and you cancel, a partial refund may apply. See our full refund policy for details (Terms & Conditions)
