TERMS AND CONDITIONS
1. SCOPE OF SERVICES:
To provide you with an accurate quote, please furnish us with specific details about your request. If you're seeking a logo design, describe your vision with as much detail as possible. General requests like "Do your thing" or "Something cool" lack the necessary information for us to capture your expectations accurately. Instead, articulate the logo style you desire or share reference images that reflect your vision. If you're unsure, feel free to request prior examples for inspiration and guidance.
2. QUOTES:
Simply asking, “How much?” lacks sufficient context for us to provide a relevant response. To assist effectively, please provide additional details about your project or clarify your inquiry, and we will be happy to assist further.
3. LOGO FILE FORMATS:
For optimal print quality, logos must be provided in vector format, meaning they were originally crafted in Adobe Illustrator. File formats such as JPEG, PNG, GIF, or PSD may result in pixelation when enlarged for high-quality printing. We recommend requesting AI, EPS, or SVG files from your designer and providing them for our review. Saving JPEG files as AI files will not resolve formatting issues or ensure vector quality.
4. IDENTIFYING VECTOR FILES:
If you can paste your logo directly into an email, it's likely in PNG or JPEG format, not vector. Vector files (with extensions .ai or .eps) must be attached to the email, as they cannot be pasted. Keep in mind that you won’t be able to view vector file contents unless you have vector software, so simply attach and send them.
5. LOGO REVISIONS AND MODIFICATIONS:
In general, we do not revise work created by other designers. However, if you desire a redesigned logo based on an existing concept or idea, we can start anew using the original as a creative direction. Think of it as an upgrade from scratch, and we can provide a quote based on your requirements.
6. PACKAGING INFORMATION:
If you are interested in packaging, please specify the type (e.g., box, bag, pouch) and what you intend to package. If you have size details or reference images for similar products, please include them to ensure an accurate quote. For inquiries regarding Mylar Bags, please note that a minimum order of 1,000 pieces is required for most custom print requests, suitable for medium to larger producers. For smaller quantities, such as 50-100 bags, we recommend using plain bags with customized labels, as direct-print Mylar bags may not be cost-effective due to production expenses.
7. PRICE MATCHING:
If you are satisfied with another designer’s work and pricing, we encourage you to work with them. If you are interested in working with us, please appreciate that our pricing aligns with the quality and unique services we offer. We recommend ensuring that your expectations match our offerings before proceeding.
8. RESPECTFUL COMMUNICATION:
We kindly request respectful and constructive communication throughout our interactions. Negative or disrespectful remarks about any work, individuals, or personal conflicts, including specific individuals or competitor brands, may result in a block.
9. PORTFOLIO USE:
Unless agreed otherwise, we display ALL work we produce in our portfolio and on our social media platforms. An additional fee may apply if there are restrictions or delays in showcasing completed work. The specific fee will be determined based on the project’s scope and outlined before the project commencement and payment date.
10. CLIENT DESIGN INQUIRIES:
"CAN I BUY THIS BAG/LOGO/BOX?" In reference to another client’s design: No, it is not possible to purchase any bags, logos, or boxes that are part of another client’s design. Our creations are tailored exclusively for individual clients, and we do not offer pre-made or template designs for resale.
"CAN YOU GET ME IN TOUCH WITH CLIENT XYZ?" We are unable to share clients' contact information or facilitate direct communication with them.
11. TRADE SHOW AND EVENT ITEMS:
All items we produce for trade shows, including setups, canopies, banners, tablecloths, flags, and associated merchandise, are provided as a unified order encompassing both design and printing services. The associated design files remain our proprietary domain and are not distributed as stand-alone design assets to clients post-production.
12. NATIVE DESIGN FILES (FOR PRODUCTION BY THIRD PARTIES):
The creator of the artistic work retains copyright unless an agreement specifies otherwise. If you wish to access working files, please discuss this at the start of the project. The release fee typically ranges from 50-300% of the total project cost.
13. USE OF AI-GENERATED CONTENT:
We may incorporate AI-generated content into certain projects. This practice allows us to leverage cutting-edge tools to enhance design quality, streamline processes, and explore creative possibilities. AI-generated elements may include graphics, text, image enhancements, or other creative assets.
14. COPYRIGHT AND TRADEMARKS:
We do not provide copyright, trademark, or any other protective services for branding or logo use. It is the client’s responsibility to register their business legally.
15. PROJECT TERMINATION & REFUND POLICY:
If a project must be canceled due to a lack of clear direction, shifting expectations, or miscommunication regarding the scope of work—where the designer has already completed a significant portion of the project in good faith—a partial refund may be offered:
65% of the total project fee will be retained to compensate for time, labor, and delivered work.
35% of the total project fee may be refunded if the client chooses not to proceed.
For projects with multiple deliverables, the base item (e.g., the primary logo) is subject to the 65% retention policy, while any additional items not yet worked on will be refunded in full.
16. ORDER CANCELLATION POLICY:
If no information is provided for an order for design or print within 30 calendar days, the order will be canceled.
17. ARTIST CREDIT:
Artist credit is required and highly appreciated. We maintain communication with a designated point of contact responsible for providing precise project instructions. If explicit instructions are not given, no revisions will be undertaken.
By engaging with our services, clients agree to these terms and assume full liability for the use of submitted materials.
We strive for clarity and transparency, and additional terms may be added as we grow.